Water Works, Inc strives to provide the best service possible. Please read below for our terms and conditions.

For Installations:

New installation customers can cancel their proposal within 24 hours in writing without penalty for refunds. Any cancellations made after 24 hours will be at Water Works’ discretion regarding the refund amount. Water Works will contact each customer with an installation date. If the homeowner reschedules within two weeks of installation, they are subject to a rescheduling fee. Homeowners are allowed to reschedule the installation date once prior to the two-week time frame without penalty. Each installation is subject to weather and permit approval, where rescheduling can occur with no fees.

For Service:

Water Works offers service contracts at a competitive price. The service contracts are neither refundable nor transferable. Once payment is made for a service contract, these terms and conditions are applied. Service calls must be rescheduled the day prior to arrival to avoid fees. If canceled within two hours of arrival, the homeowner is subject to rescheduling fees. If the homeowner is not home for the scheduled service, a "not at home" fee will be applied. ALL SALES ARE FINAL – NO EXCHANGES OR RETURNS.

General Information:

Homeowners are responsible for making all service appointments, including but not limited to spring start-up and fall winterization. Appointments are subject to availability.

Water Works provides reminder emails as a courtesy. If the homeowner unsubscribes from email reminders, they will no longer be delivered. The manufacturer will provide a recommended date for shutdown. If you choose to schedule after that date, any damage to the system will not be covered under warranty.